• Your pick up time is on time.
  • Your driver will be there 10 minutes before your plane, train or bus arrives.
• Where will the driver wait for me?
  • Hotels and apartments: Outside your hotel.
  • Airports: At the arrivals hall, just after the baggage claim hall.
  • Train stations: At the exit of the train arrival platform.
  • * In all cases, your Driver will be waiting for you holding a sign with your name.
• Do I have to notify you if my flight, bus or train is delayed?
  • Flights: Flights are monitored at all times on the internet, so no need to contact us.
  • Trains and buses: Notify us if you have delays.
• Who is responsible for the loss of my flight, bus or train?
  • We are not responsible if you miss your flight, bus or train because you are the only one who knows about the departure time of your transportation mean; therefore, you should request the pick-up service beforehand.
  • Domestic flights: You should be at the airport two hours before the departure time of your flight.
  • International flights: You should be at the airport three hours before the departure time of your flight.
  • Trains: You should be at the train station half an hour before the departure of your train.
  • Buses: You should be at the bus terminal one hour before the departure of your bus.
• Can I make stops?
  • It’s possible as long as your friends are in other hotels within the same city (historic center), we can pick them up.
  • It’s not possible to make stops to see tourist sites.
• We will coordinate all pick-up time details one day prior your transfer.

• We implement vehicles authorized by the Ministry of Transportation of Peru.
• The type and size of vehicle will always depend on the group size.
• We implement modern vehicles with air conditioning: H1, Van, Renault and Sprinter.

• We allow one travel bag and two carry-on bags per person.
• Travel Luggage sizes:
  • Hand luggage: The sum of the length, height and width does not exceed 120cm (47 inch).
  • Large suitcase: The sum of the length, height and width does not exceed 170cm (66 inch).

This service is subject to variation without any prior notice, due to weather conditions, strikes and any other event that doesn’t allow the normal tour operation.